SECTOR
Other sector
ACTIVITY
As a key partner of local authorities, em2c is regularly involved in urban regeneration projects. Whether designing a new city-center neighborhood or an out-of-town business park, the company manages the entire project from end to end: from initial design through to operational implementation of the chosen solutions.
The project at a glance
Real-estate company em2c was looking for a new, off-the-shelf CRM tool for its BtoB operations.
Hardis Group helped the company choose the application that best aligned with market challenges and the client’s common vision:
- Gain better knowledge of third parties
- Improve how commercial activity is managed
- Develop a multi-domain approach: land, development and real-estate construction
PROJECT OBJECTIVES
- Scope the CRM project
- Help the client make an informed choice of target application
- Prepare em2c’s project and business teams for implementation
- IT objectives:
- Pull together information in a central location
- Adopt an agile, scalable tool
- Improve connectivity with the current management information system (including the ERP tool)
WORK PERFORMED
- Scoped the CRM project
- Determinedbusiness requirements
- Drew up the specifications
- Managed the tender process for vendors and integrators
- Provided support during the negotiation and contracting phases
BENEFITS
- Proven methodology applied
- Our knowledge of the CRM market and ecosystem shared
- Experience contributed during the selection, negotiation and contracting phases
